Purchase Policy

Legals

Purchase Policy

Introduction

Scope Tickets is the trading name of The Scope Ticketing Company Limited, a company registered in Ireland under company number 631380, with registered offices at Unit 3, Bluebell Business Park, Old Naas Road, Dublin 12, D12 KX79. It is referred to in this Purchase Policy as "Scope, “The Company”, ”we”, "us" or “our”. We operate online web platforms where users can purchase tickets to events, as well as simply RSVP to events. The term "Ticket(s)" means primary event tickets (i.e. tickets allocated to us directly by Event Partners (as defined below) for sale by us). This "Purchase Policy" sets out the terms and conditions applicable to purchases of Tickets from us. If you are making a purchase online, this Purchase Policy also incorporates our website Terms of Use.

We sell Tickets and associated products and services on behalf of event organisers, promoters, venues, producers, artists/performers, agents, teams, record labels and other persons involved in the organisation of events ("Event Partner(s)"). We sell Tickets as and when they are allocated to us by Event Partners, and in accordance with their instructions. The number and type of Tickets allocated for sale by us vary on an event-by-event basis.

We sell Tickets online (desktop, mobile website and app) and, in some cases, may provide physical tickets for distribution & sale by other businesses at the Event Partners’ instruction. All of our tickets access the same ticketing system and ticket inventory, therefore Tickets for popular events may sell-out quickly. Occasionally, additional Tickets for sold-out events may become available prior to events. However, we do not control Ticket inventory or its availability.

For some events, we may sell different types of Tickets, at different times, at the Event Partners’ instruction. Tickets may have different perks/requirements and you are obliged to read and understand these in full before any purchase.

In this Purchase Policy, we refer to any products and services offered for sale by us (including Tickets and Passes) as "Items". Any reference to "Ticket(s)" includes Tickets and Passes, unless expressly stated otherwise.

Please note, Items cannot be exchanged or refunded after purchase, except in certain circumstances as set out in this Purchase Policy. If you no longer want your Tickets and are not eligible for an exchange or refund under this Purchase Policy, we suggest that you contact the Event Partner directly.

Nothing in this Purchase Policy affects your statutory rights as a consumer. For further information about your statutory rights, please contact Citizens Information.

Your Account & Registration

In order to make use of our services, you must:

(a) be at least 18 years old and able to enter into legally binding contracts; and

(b) follow the on-screen instructions to providing your correct full name, email address and telephone number. All of these details must be current and valid at the time of purchase. If you are making purchases on behalf of another person, you represent and warrant that you have the authority to bind that person or other (and this Purchase Policy and references to "you" refer and apply to that other person).

Please refer to our Privacy Policy for more details on how we use and protect your personal data. If we are investigating your account, or if we are investigated ourselves, you agree to comply fully with our requests for information about you and your purchases.

You must not use our website or app for any unlawful purpose or in any unlawful manner. If we discover or suspect that you have used or are using or attempting to use our services in such a way that a criminal offence has been, is being or might be committed, we are required by law to report your identity and details of such activity to the relevant authorities (and any relevant Event Partner).

We reserve the right to terminate your account and/or cancel any of your orders and/or prohibit you from making future orders or using our services in future if:

(a) any abusive or threatening behaviour is carried out by you or on your behalf or via your account;

(b) we suspect any fraudulent activity or other illegal activity is carried out by you or on your behalf or via your account;

(c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf or via your account;

(d) we are ordered to do so by any legal or regulatory authority; and/or

(e) you otherwise breach the terms of this Purchase Policy or any other applicable policies or terms and conditions (including any applicable Event Partner's terms and conditions).

You may remove your account by contacting us directly. However, please note that such closure shall not take effect until after any events that you have purchased Tickets (or listed or sold Resale Tickets) for have taken place. Termination of your account and/or cancellations of any purchases under this Purchase Policy shall not affect our or your rights and liabilities which have accrued prior to and including the date of such termination or cancellation.

Legally Binding Contract

In order to make a purchase from us, you must be 18 years old or more and able to enter into legally binding contracts. If you are purchasing online, you must also provide valid personal details and have a valid credit or debit card issued in your name.

Any purchase from us forms a legally binding contract that is subject to: (i) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an Item and/or event; (iii) other terms and conditions of the Event Partner(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry). You should read this Purchase Policy carefully before you make a purchase.

By purchasing one or more Items from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Purchase Policy. If you do not agree with this Purchase Policy or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.

We reserve the right from time to time to make changes to this Purchase Policy. Where we make any such changes, we shall post the updated version of this Purchase Policy on our website. Therefore, we recommend you check this Purchase Policy regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of this Purchase Policy that was published at the time of purchase. If you do not agree with any revised version of this Purchase Policy, or if you cannot comply with it, then you must not make a purchase.

Prices, Payment and Placing Orders

All prices for Items offered for sale from us are inclusive of VAT and are broken down as follows:

(a) sale price of the Item ("Sale Price"); plus

(b) any per-Item service or facility charges ("Service Charge"); plus

Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.

In many circumstances, Ticket prices are set at the time of the initial on-sale and stay the same until the event. However, some Tickets are "market-priced," and so Sale Prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as "Dynamic Pricing". You will not be entitled to a refund or credit if (i) the Sale Price you paid for a Ticket was at any time before you purchased your Ticket less than the Sale Price you paid; or (ii) the Sale Price of any other Tickets to the relevant event (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Ticket.

Because you can purchase Items for events taking place in several different countries, not all Items are priced in Euro. All prices are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.

Accepted methods of payment are at the discretion of our payments provider, Stripe, and may change at any time. Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchased Item(s).

If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with us directly whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.

All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.

It is prohibited to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Purchase Policy, without any notice to you, and any and all Items obtained as part of such orders will be void.

To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Items obtained as part of such orders will be void.

Please ensure that you read the full Item description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.

Please note, any and all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout for the venue for particular events. For some events, the layout and specific seat locations may vary without notice.

Delivery

We use a third-party service to dispatch your tickets via email as soon as possible. Your tickets will also be displayed on-screen once the order has been confirmed. We are not able to specify the exact dates or times of dispatch, as the arrangements for dispatch depend on several factors, including but not limited to our third-party providers. For some events, we may receive instructions from our Event Partners very close to the event date and time.

Please allow as much time as possible for your Tickets to arrive. If your Tickets have not arrived by 24 hours after purchase or 24 hours before the event, whichever is sooner, or if you are unable to complete your purchase, you should contact us directly for support and instructions (stating your name, email address and phone number under which the order was made).

You are responsible for providing a valid email address and phone number to receive ticket information and for and ensuring that you are able to receive delivery of the Tickets by email (for example, by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly; including junk or spam folders).

We shall not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Tickets (whether physically or via email, as applicable) or your failure to download Tickets from our web apps, as applicable.

We reserve the right to make Tickets available for collection by you at the venue box office or at another designated ticket collection point. We will notify you by telephone or email of the arrangements for collection if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect Tickets, as well as the credit or debit card used to make the order. In this respect, your order is for entry to the event not a guarantee of receiving physical Tickets. Unless box office collection has been agreed upon, you should contact us directly if you have not received your Tickets 24 hours after purchase or 24 hours before the event, whichever is sooner.

It is your responsibility to check your Tickets immediately once they have been delivered as mistakes cannot always be rectified. You should contact us immediately if there is a mistake or error with your Tickets or if you do not receive your Tickets as ordered and/or as described in your order confirmation. We may not be able to assist you if you do not inform us of any errors that are reasonably obvious from inspection of your Tickets in good time prior to the event date.

Please note, we are only responsible for delivery of Tickets to you. Products and/or services and any non-Ticket elements of a Ticket (perks/etc.) are produced and fulfilled by the relevant Event Partner, who is responsible for the delivery and quality of such products and/or services. We accept no responsibility or liability for the delivery or quality of any such products and/or services except and to the extent that they are produced and/or fulfilled directly by us. If you have any queries or complaints regarding any non-Ticket elements of a Ticket, please contact the relevant Event Partner directly (or contact us using directly and we can put you in touch with the relevant Event Partner).

Ticket Transfer

We do not offer a ticket transfer functionality for any events. You may not transfer Tickets you have purchased to your friends and family. You are advised to contact the Event Partner directly in the event that you, and/or any person for whom you have purchased, are unable to attend the event.

Ticket Rights & Obligations

Any Ticket you purchase from us remains the property of the relevant Event Partner and is a personal revocable licence which may be withdrawn, and admission refused, at any time. If this occurs without any fault or act or omission on your part, you will be refunded (or partially refunded) for the Ticket which has been withdrawn or for which access was refused (including the relevant Sale Price and Service Charge but excluding any Order Processing Fees).

When you receive or collect your Tickets, please keep them in a safe place. We will not be responsible for any Tickets that are lost, stolen, damaged or destroyed following receipt or collection by you. Please note that direct sunlight or heat can sometimes damage physical Tickets. Furthermore, we strongly recommend that you do not post pictures, screenshots or details of your Tickets online as this may allow third parties to counterfeit your Tickets or otherwise compromise the integrity of the Tickets and we will not be liable if you are refused entry to the event as a result.

You acknowledge that lost, stolen, damaged or destroyed Tickets may not be able to be replaced where policies set by an Event Partner prohibit us from issuing replacement Tickets (e.g., for general admission events where there is a possibility that both original and any replacement tickets may be used to gain entry, which may compromise the licensed capacity of the venue). If we are able to issue replacement Tickets, we may charge you a reasonable administration fee.

Where your Tickets are for allocated seats or areas, you have a right only to seats or areas of a value corresponding to that stated on the Ticket. We or the relevant Event Partner or venue reserve the right (whether before or during the event) to provide alternative seats to those initially allocated to you or specified on the Tickets.

Ticket Restrictions

When purchasing Tickets from us, you are limited to a specified number of five Tickets for each event. This policy is in effect to discourage and prevent unfair ticket buying practices. Tickets may be restricted to a maximum number per person (or business, as applicable), per credit or debit card and, for some events, a restriction may apply as well. We reserve the right to cancel any order(s) for Tickets purchased in excess of the relevant limits without notice.

Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restrictions will be displayed or otherwise notified to you before or at the time of booking. It is your responsibility to ensure that you read all notifications and other important information displayed or notified to you as part of the purchase process. Event Partners may refuse admission, even in possession of a valid ticket, according to their own policies or at their own discretion. We will not be responsible if you or any guests under your booking are refused admission because of a failure to meet or prove that you/they meet any restrictions (e.g. a minimum age requirement).

You may not resell or transfer your Tickets if prohibited by law. In addition, Event Partners may restrict or prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions or prohibition imposed by an Event Partner is grounds for seizure or cancellation of that Ticket.

Tickets purchased from us may not:

(a) be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or

(b) be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution,

unless formal written permission is given by us and the relevant Event Partner in advance and provided that even if such permission is granted, use of our or any Event Partner's trade marks and other intellectual property is subject to the express prior written consent of the owner.

Event Timings and Admissions

Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the event's start or end time (or when an artist is scheduled to play or the length of the artist's performance), all of which remain at the relevant Event Partner's and/or artist's discretion and may be subject to change at any time.

Tickets are sold subject to the Event Partner's right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in this document, in which case the provisions of that clause shall apply.

Generally, every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

The event venue may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons (including you) breaching or suspected of breaching any terms and conditions of the event or any Event Partner.

Admission to all events is subject to the terms of admission of the relevant venue, and certain items (e.g. laser pens, mobile phones, dogs (except guide dogs) and patrons' own food and drink) may be prohibited. Please check with the venue directly. The unauthorised use of photographic and/or recording equipment at events is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted.

Breach of any of venue terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Partner to eject you from the venue.

Event Partners reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety (including crowd surfing or moshing), any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of the Event Partners' terms and conditions.

Unless expressly authorised by the relevant Event Partner, there will be no pass-outs or re-admissions of any kind.

By attending an event, you and other patrons consent to being photographed, filmed and/or recorded and may be featured as members of the audience in any resulting photographs, footage or recordings.

Prolonged exposure to loud music or noise may damage your hearing and we advise you and all patrons to wear adequate ear protection at events.

Special effects, which may include sound, audio-visual, pyrotechnic effects or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy, or similar conditions.

Event Cancellations & Alterations

If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner (if you book online, we will use your account details). However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.

Cancellation: If an event for which you have purchased Tickets is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets, plus the relevant Service Charges. Your Order Processing Fees may not be refunded if your Tickets have already been dispatched or delivered to you. If you have purchased Tickets for an event takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.

Rescheduling: If an event for which you have purchased Tickets is rescheduled, Tickets will usually be valid for the new date (or you will be offered Tickets of a value corresponding with your original Tickets for the rescheduled event, subject to availability). If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets plus the relevant Service Charges. Your Order Processing Fees may not be refunded if your Tickets have already been dispatched or delivered to you. Failure to notify us within any specified deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets for the rescheduled event, and you will not be able to claim a refund.

Material Alteration: If an event for which you have purchased Tickets is "materially altered" (as defined below), Tickets will usually be valid for the altered event (or you will be offered Tickets of a value corresponding with your original Tickets for the altered event, subject to availability). If you notify us within the specified deadline that you do not wish to attend the altered event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets plus the relevant Service Charges. Your Order Processing Fees will not be refunded if your Tickets have already been dispatched or delivered to you. Failure to notify us within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for Tickets for the altered event, and you will not be able to claim a refund.

For the purposes of this Purchase Policy, a "material alteration" is a change (other than a rescheduling) which, in our and the relevant Event Partner's reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be "material alterations": the use of understudies in theatre performances; adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the line-up of any multi-performer event (such as a festival); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

To claim a refund, please follow the instructions we provide to you or apply in writing to: Scope Tickets, Unit 3, Bluebell Business Park, Dublin 12, D12 KX79, Ireland (or such other address as notified to you by us). Where we instruct you to do so, you must enclose or return to us your unused Tickets and comply with any other instructions from us. Tickets purchased from one of our ticket outlets should be returned directly to the relevant ticket outlet for a refund. For accounting purposes in relation to cancelled events, your unused Tickets must be received by us within 28 days from the date of the cancelled event.

Refunds will be made using the same means of payment as you used for the initial purchase.

Statutory Right to Cancel

Tickets cannot be cancelled, exchanged or refunded after purchase, save in circumstances set out in this Policy or at our or the Event Partners’ discretion.

To exercise your right to cancel, you must inform us of your decision to cancel your purchase by a clear statement (e.g. a letter sent by post to Scope Tickets, Unit 3, Bluebell Business Park, Dublin 12, D12 KX79, Ireland).

To meet the relevant cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel a purchase under this clause, we will generally reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). However, if there is a loss or reduction in value as a result of unnecessary handling by you, we may make a proportionate deduction from the reimbursement. Please be assured, you are only liable for any diminished value resulting from your handling of the Ticket, other than such handling that is necessary to establish the nature, characteristics and functioning of the goods.

We will make necessary refunds without undue delay, and endeavour to complete them no later than 14 days after the day:

(a) we or the relevant Event Partner receives the relevant Ticket back from you; or

(b) you provide evidence that you have returned the goods; or

We will make the reimbursement using the same means of payment as you used for the initial purchase, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the refund.

Interpretation

The terms "including", "include", "in particular", "e.g."" or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

The headings used within this Purchase Policy are for reference purposes only and do not affect its interpretation. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Purchase Policy.

Capitalised, emboldened and specially-formatted terms in this Purchase Policy shall have the special meaning ascribed to them as set out within this Purchase Policy.

Warranties and Indemnities

You represent and warrant that the information that you submit to us in relation your account and in your use of our services is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts.

You represent and warrant that in using our website, you shall comply with all applicable laws and regulations, along with the terms of this Purchase Policy and any other applicable terms and conditions.

You hereby indemnify and hold harmless us and our affiliates along with their respective officers, directors, employees and agents (the "Indemnified Parties") against any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered by any Indemnified Parties arising out of or in connection with your breach of this Purchase Policy or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.

Limitation of Liability

(a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner;

(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner's negligence); or

(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Purchase Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations.

To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of our services and/or any purchases made under this Purchase Policy. In particular please note that:
(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under this Purchase Policy; and
(b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered; and
(c) neither we nor any relevant Event Partner shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of any Event Partner's terms and conditions.

Unless otherwise stated in this Policy, our and any relevant Event Partner's liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Items you have purchased shall be limited to the price paid by you for the Items, including any Service Charges but excluding any Order Processing

We are not responsible for any internet connection errors experienced while using our services.

We are not responsible for the actions or failures of any venue, performer, promoter or other Event Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.

We will not be liable to you for failure to perform any of our obligations under this Purchase Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This clause does not affect the terms of any clauses specifically providing for a right of refund.

Nothing in this Purchase Policy seeks to exclude or limit our or any Event Partner's liability for death or personal injury caused by our or any Event Partner’s negligence, fraud or other type of liability which cannot by law be excluded or limited.

Queries, Complaints and Dispute Resolution

If we need to contact you, we will use the contact details you provided at the time of purchase. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of Items. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.

If you have any queries or complaints regarding your purchase, please contact us directly, quoting any event or Event Partner.

Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt.

We may need to contact one or more Event Partners for more information before responding to your query or complaint.

If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and any relevant Event Partner. Please note, some complaints can take as much as 28 days to resolve.

Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation.

Nothing in this Purchase Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution such as through the European Union Online Dispute Resolution Platform ("EU ODR Platform"), a portal through which you can submit a complaint to a registered Alternative Dispute Resolution Provider.

General

If we delay or fail to enforce any of the provisions of this Purchase Policy, it shall not mean that we have waived our right to do so. We shall be entitled to assign our rights and obligations under this Purchase Policy provided that your rights are not adversely affected.

If any provision of this Purchase Policy is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from this Purchase Policy and this shall not prevent the other provisions from continuing to remain in full force and operate separately.

If any provision of this Purchase Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Purchase Policy.

Nothing contained within this Purchase Policy and no action taken by you or us pursuant to this Purchase Policy shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.

Any notice provided under this Purchase Policy shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).

This Purchase Policy shall be governed by and construed in all respects in accordance with Irish law and both you and we agree to submit to the non-exclusive jurisdiction of the Irish courts in relation to any dispute arising out of or in connection with this Purchase Policy.

ConallJune 13, 2019